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The Steps for Filing an Insurance Claim

How to Claim a New Roof on Your Homeowner's Insurance


It's likely when your roof is damaged to the point that it needs replacement, you'll want to get a new one as quickly as possible -- but that doesn’t mean you should cut corners to speed things along. Your insurer could delay or even refuse a payout if you fail to follow proper procedures. As long as you file your claim correctly, your insurer should compensate you for any out-of-pocket expenses you’re entitled to receive. At Friendly Restoration Services, we are here to help navigate the often confusing waters.


  • 1) Research Your Coverage
    To get started, first check your insurance policy documents to make sure you're covered for the damage to your roof. You might not be able to make a claim if your roof was in a shabby state of repair before the damage occurred. Neglecting your property can invalidate your home insurance.
  • 2) Document the Damage
    Take pictures of the damage to your roof – and of any interior damage resulting from the damaged roof. Further, if hail or windstorm caused the damage, note the date of the storm and perform an i nternet search to find articles noting that a storm occurred on that particular date. Please be careful when on or around roofs. Call us, we can document the damage for you. No out of pocket, or high-pressure sales. We keep a very record of natural occurrences in Central Texas which could have caused the suspected damage.
  • 3 ) Contact Your Insurance Agent
    Contact your agent as soon as possible to find out how to make a claim. Your policy may require you to notify your coverage provider within a certain time frame. If you have questions regarding your claim, ask your agent. Find out your insurer's procedures for making temporary repairs and replacing your roof. We can walk you step by step on how to go about "officially" notifying your insurance company.
  • 4) Contact Roofing Companies
    Call and meet with roofing companies if you haven't done so yet. Ask them for writte n estimates on the cost of replacing your roof. Also, ask them to indicate in their estimates that the roof needs total replacement and roof repairs aren’t an appropriate solution. If you have to make temporary repairs to your roof to continue living in your home, save the invoices or receipts for the repairs. If you cannot continue living in your home due to your roof damage, save the receipts for all costs you incur including living expenses if you have to stay in a hotel until the roof is replaced.
  • 5) File a Claim
    Make a claim with your insurer. Follow your agent’s instructions and any procedure outlined in your policy. Use the claim form your insurer provides. Make sure you include all the details and evidence your provider needs. If you are claiming interior damage, you’ll need to include furniture receipts of damaged furniture if you have them, as well as contractor estimates for any needed interior repairs. This can often be intimidating for homeowners who have never filed a claim. We do this every day and can work with you to ensure you have provide everything your insurance agent will need to be successful.
  • 6) Meet with Adjuster
    Arrange for an insurance adjuster to visit your home to assess the damage. If possible, have your contractor on hand to speak with the adjuster. Show the adjuster the pictures you have of the storm or incident that caused the damage. The adjuster will most likely take additional pictures. The adjuster may give you a settlement quote before he leaves, or it could take a few weeks for your insurer’s quote.
  • 7) Replace Your Roof
    Replace your roof once your claim is approved. If your claim is denied, or you feel the quote is too low, follow your insurer's appeals procedure. Keep in mind that the quote may be lower than you anticipated because the insurer can factor in depreciation of your roof. If your claim is denied on appeal, you may have to take your insurer to court. We can help guide you through this entire journey. Our roofs have a 25/50 year manufacture warranty that is even transferable!

Our Streamlined Process 

1. Schedule Free Evaluation

2. No Obligation Risk-Free Evaluation

3. Free Inspection Report

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